Privacy Policy
Kleen & Green Property Services respects your privacy and explains below how we collect, use and protect information submitted through our website and enquiry process.
Important: This is a website privacy-policy template describing our current practices and is not legal advice. The application of Australian privacy law to a particular small business depends on its circumstances.
1. Information we collect
When you request a quote or contact us, we may collect your name, phone number, email address, suburb, requested service and message. We may also receive technical and security information such as IP address, browser information and information generated by website security services such as Google reCAPTCHA.
2. How we use your information
- respond to enquiries and quote requests;
- contact you about requested services;
- provide and administer our services;
- maintain customer and enquiry records;
- protect the website against spam, fraud and abuse;
- improve our website and services; and
- send direct marketing where you have provided appropriate consent or another lawful basis applies.
3. Direct marketing
Submitting a quote enquiry does not, by itself, mean that you have opted into our marketing list. Where marketing consent is requested, it is a separate optional choice.
If you consent, we may send relevant offers, promotions and service updates by the channels described at the time consent is given. You may withdraw consent at any time.
Commercial email and SMS marketing must comply with applicable Australian spam rules, including consent, sender identification and unsubscribe requirements.
4. Storage and security
Enquiry information is stored in systems used to manage website enquiries and customer communications. We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
5. Service providers and overseas processing
We may use hosting, email, database, security and other technology providers to operate our website and business. Some providers may process information outside Australia. We will take reasonable steps to address privacy and security considerations when using such providers.
6. Access and correction
You may contact us to request access to personal information we hold about you or to request correction of inaccurate or out-of-date information. We may need to verify your identity before acting on a request.
7. Marketing opt-out
You can ask us to stop sending direct marketing at any time. Marketing messages will include an appropriate unsubscribe or opt-out method where required.
8. Cookies and analytics
Our website may use cookies, analytics or similar technologies for operation, security, performance and measurement. The technologies used may change as the website develops.
9. Third-party websites
Links to third-party websites are subject to those websites' own privacy practices. We recommend reviewing their privacy policies before providing personal information.
10. Privacy enquiries and complaints
Please contact us first if you have a privacy question, concern or complaint.
Email:
kleenandgreenps@outlook.com
Phone:
0413 477 979
11. Changes
We may update this policy when our website, services or privacy practices change. The current version will be published on this page with its updated date.